Derek's question made me inquiz-itive to know about some more rules by Sam Walton.He also handed down "The Ten Foot Rule" which is one of the secrets of Wal-Mart customer satisfaction..During his many store visits, he encouraged associates to take a pledge with him: "I want you to promise that whenever you come within 10 feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."
Regards,
Mr.Bay Leaf
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